With over 50 years in the industry we pride ourselves on our knowledge and expertise, the caliber of the products we offer and the highly skilled, service-oriented support staff who place their number one priority on customer satisfaction.
The customer’s issue is reported. This is either via an automatic notification from the device through the monitoring tool @Remote, or via email, fax or phone call from the customer.
The problem is then logged onto the service database and assigned to a technician.
If the problem can be fixed remotely the technician will either log into the machine (depending on the model) or guide the customer over the phone.
If remote fix is not possible a technician will visit the premises and proceed to repair the machine.
What happens when you need support?
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